Spa Etiquette

 

Spa Etiquette Reservations:

Must be made at least 24 hours in advance for individual treatments and one week in advance for spa parties. All appointments made within 24 hours of the appointment time must pay the $25 fee per person if there is a need to cancel or reschedule. Walk-ins are welcome on a first serve basis. If you prefer a male or female therapist, please make your request when scheduling your treatment.

Cancellation Policy:

For individual service we require a minimum of 24 hours notice before canceling an appointment or minimum of 4 hours notice to receive a 50% refund on cash or credit card payments. Cancellations for group events must be done at least 72 hours in advance in order to receive a refund. For any type of vouchers we require a minimum of 24 hours to cancel or reschedule an appointment. A $25 fee will be charged per person if the 24 hour policy was not met. We will also require you to provide us with your email address where you will be sent a copy of our policies so you can be aware. We have a privacy policy that states that we will not share clients information or use for promotional use unless approved by the client.

Check-in:

Please check in 30 minutes prior to any services.

Late Arrivals:

Please note that if you arrive late for your appointment, we will make every effort to provide you with the full time of your service; however, if we have an appointment followed by your appointment, we will not inconvenience our next client.

Quiet Environment:

As a courtesy to our guests, please maintain a quiet level of conversation. Cell phones are not permitted in any of our treatment rooms or relaxation lounges unless they are on silent or vibrate mode.

Spa Garments:

Most body treatments are enjoyed without clothing, however, disposable undergarments are available upon request. Robes & slippers will be provided as well. During all treatments, the body is fully draped, except for the area being worked on. The therapist reserves the right to terminate the treatment if he/she feels the client’s behavior is inappropriate.

Sales tax/Gratuities:

No sales tax will be added to spa services but there is always sales tax on products. If you are using a voucher, gift card or gift certificate keep in mind that gratuity is not included. If you were pleased with the service you received please feel free to leave gratuity in an envelope that is provided to you at the front reception as they are greatly appreciated. Gratuities are not accepted on credit cards and for spa parties of 4 people or more, a 20% gratuity will be added to the total cost for services. For groupon, living social, and amazon customers please tip on full amount of the pre-discounted service price. The reccommended tip percentage is 15%-20%.

Gift Cards:

Reward someone special with a luxurious and pampering treatment anytime of the year with a gift card or gift certificate from Agua De Vida Spa. Gift cards are non-refundable but they are still transferable.

Gift Certificates:

We have gift certificates for any services or for packages. Gift certificates are non-refundable but they are transferable. Keep in mind that gift certificates have a face value and they are not valid with any other offer.

Refunds:

There will be no refunds of any kind, if you're not happy with your service, we advice you to stop your service and let your therapist know what the problem is so that we can take care of it at that moment.

Method of payment:

We take all major credit cards, cash, spa finder,spa wish & spa week gift cards. Please keep in mind, we do not accept checks of any kind.

We use the most trusted brands in the spa industry

We accept most credit cards.


Agua De Vida Spa
1191/2 North San Gabriel Blvd San Gabriel CA, 91775
Phone (626) 286-6312 or(626) 297-2226 Email: aguadevidaspa@sbcglobal.net aguadevidaspa@gmail.com Tuesday – Thursday 9:00 am – 8:00 pm Friday & Saturday 8:00 am – 7:00 pm Sunday 10:00 am – 5:00 pm